Delivery & Returns

Delivery

Instore pick up

Thank you for your online order. We are delighted to offer a convenient pick-up in-store option for our local customers. Please review the following information to ensure a efficient pick-up:

Our opening hours:

Monday, Saturday, and Sunday: CLOSED

Tuesday to Wednesday: 10:00 AM - 2:00 PM

Thursday to Friday: 9:00 AM - 3:00 PM

Arrive at Grass Roots Health & Wellness during opening hours.

Same-day pick-up may not be available for orders placed close to the closing time.

We will make every effort to have your order ready on time; however, slight delays may occur during peak periods.

If you're unable to pick up your order during the specified hours, please contact us at sales@grassrootshealthandwellness.com.au or call us on 0421419332 to make alternate arrangements.

Please have your order confirmation email or order number ready when picking up your order.

Shipping

Grass Roots Health and Wellness strive to provide a hassle-free and efficient shipping experience for all our customers.

$15 Express shipping available for all orders

We offer express shipping for all orders, ensuring your items reach you as quickly as possible. 

Free Express shipping on orders over $200

Enjoy free standard shipping on all orders of $200 or more 

Please note these shipping conditions are for Australian residents only. 

Important

Please ensure that your shipping address is accurate and complete to avoid delivery issues.

We do not ship to P.O. boxes. A physical address is required for delivery.

Once your order is shipped, you will receive a tracking number via email.

You can track your order's progress through our website or the carrier's website using the provided tracking number.

If you need to make changes to your order or cancel it, please contact us as soon as possible.

We will do our best to accommodate your request, but changes are not possible if the order has already been shipped.

If you have any questions or require assistance, please contact us via email at sales@grassrootshealthandwellness.com.au 

Returns

Thankyou

Thank you for shopping with Grass Roots Health & Wellness!

We strive to provide our customers with top-quality products and excellent service.

Regrettably, we do not offer change of mind or refund options for any online store purchase unless we are unable to meet our obligations.

By making a purchase on our website, you acknowledge and agree to abide by the terms and conditions outlined below.

Change of Mind

We do not offer refunds or exchanges due to a change of mind. Please carefully consider your purchase before finalising your order.

Damaged Items

If you receive a damaged item, please contact sales@grassrootshealthandwellness.com.auwithin 5 days of receiving the product. We will work with you to resolve the issue promptly and efficiently.

Incorrect Orders

In the unlikely event that you receive an incorrect item in your order, please contact sales@grassrootshealthandwellness.com.au within 5 days of receiving the product. We will arrange for the correct item to be shipped to you and provide instructions for returning the incorrect product.

Discretionary Refunds

In certain exceptional cases, Grass Roots Health & Wellness may grant a discretionary refund outside the scope of this policy. Such instances will be determined solely at our discretion.

Policy

Grass Roots Health & Wellness reserves the right to modify or update this Return Policy at any time.

Any changes will be effective immediately upon posting on our website.

By making a purchase on the Grass Roots Health & Wellness Online Store, you acknowledge that you have read, understood, and agreed to these terms & conditions.

If you have any questions or concerns regarding this policy, please contact us at sales@grassrootshealthandwellness.com.au

Thank you for shopping with Grass Roots Health & Wellness!

Get In Touch

Find Us

14 Lewis Street, Port Lincoln SA 5606